Qualifications & Skills Strong technical communication skills, with the ability to clearly explain concepts and collaborate effectively with both technical and non‑technical stakeholders Advanced computer proficiency, including MS Office (Word, Excel, Outlook) and demonstrated ability to quickly learn and adopt new software platforms, CRM tools, data systems, or automation technologies 4‑year degree in a technical, business, or related field preferred, but not required Experience troubleshooting basic technical issues and navigating systems, dashboards, or digital workflows Ability to thrive in a fast‑paced, technology‑driven environment, managing multiple priorities while meeting deadlines Self‑starter with strong analytical thinking skills, able to investigate problems, interpret data, and follow established processes to completion with minimal supervision Excellent time management, organization, and multi‑tasking skills, with a proactive approach to solving operational or system‑related challenges Ability to work onsite (8:30am–5:00pm) and collaborate closely with technical and operational teams WÜSTHOF is an equal opportunity employer and we are committed to creating a diverse team.
Main Tasks and Key Responsibilities Overall goals / Typical measures Seeks and prospects for BC targets to win new customers generally in the 30k-500k Euro range Net Sales per annumPlans and manages medium to large - sized Business CustomersBuilds rapport and trust with customers by being informed about customer’s business and the marketAssesses the type and size of customer needsRecommends solutions based on customer needs by using industry knowledgeIs responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chainSupports customer growth by conducting joint visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etcUses networks within the various Sales channels within DP DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needsCollects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s)Is a master user of DGF CRMTransfers SC with high value potential to key account Sales channel Job Requirements Computer Literate – All MS Programsand willing to learn additional computer skillsAbility to work in a team environment and transfer of knowledge to team membersAbility to work within time constraints, make own decisions and advise Client of logistics solutionsPunctuality and time management skills are essential elements of this position.Ability to work under extreme pressure with minimal supervision.Ability to communicate effectively on all levelsAbility to use initiative and be a self-starterCreativity and problem-solving capabilitiesOutstanding Customer relationship skills a necessityPunctuality and time management skills are essential elements of this position.Must have previous freight experience Skills / Qualifications Key capabilities / Competencies Competence Competency segment ‘Business’ Analysis:Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
Delight customers by providing outstanding technical support, service, and product selection assistance. Responsible for maintaining company property (company car, computer, office equipment, customer demo/loaner products, consignment stock, etc.) that is in his/her control, and or at his/her customer site.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
Occasional tasks include typing, dialing, climbing, balancing, stooping, kneeling, crouching, crawling, and reaching. Lifting up to 20 pounds may be required. Frequent computer use and visual acuity—including close, color, distance, depth perception, and focus adjustment—are essential.